Returns Policy

At Ruby Vixen, we want you to absolutely love what you wear. If something’s not quite right, we’ll always aim to sort it out fairly, quickly, and without fuss. That’s just how we do things.

We stand behind our products and believe great style should come with great service. Treat us fairly, and we’ll always do the same for you.

Our Returns Window

  • You have 30 days from the date your order is delivered to request a return.

  • Refunds are processed to the original payment method used at checkout.

  • Once we’ve processed your refund, please allow 3–5 business days for your bank to reflect the funds back into your account.

A Few Important Things to Know

  • For health and hygiene reasons, we’re unable to accept returns or exchanges on items that have been worn, used, washed, or opened.

  • We can’t accept responsibility for damage caused by incorrect laundering, so please follow all care instructions carefully (they’re there for a reason).

  • Return postage costs may apply. All returns must include a tracking number as proof of lodgement.

Faulty Items (We’ve Got You)

If your return relates to a faulty item, we’ll take care of it:

  • Once confirmed, your replacement item will be sent at no additional cost.

  • Before returning a faulty product, we may ask you to complete a few simple checks to ensure the issue isn’t related to fit, fastening, or wear.

This helps us get a replacement to you faster and keeps things hassle-free.

How to Start a Return

If you need help with a return or think you’ve received a faulty item, simply get in touch with our customer care team. We’re friendly, human, and here to help.

Because feeling confident in what you wear?
That’s kind of our thing. 💋